Any damaged goods must be signed for as damaged on the courier paperwork and reported to us within 48 hours. There are a few ways in which you can contact us, either by going onto your account, clicking 'Order History' and then clicking 'Process Return' on the left next to the corresponding product. Or, you can contact us on +41 44 878 7606. In some instances we can send an urgent replacement however this is at Insight’s discretion.